Review Worst Delivery Speed

Very worst and hopeless service. Imported car from Be Forward Japan. The original documents were dispatched from the document centre Be Forward Tanzania on 10th Decembee 2020. Till 21st December the documents were not delivered. On tracking the shipment I found that instead sending the documents directly to Malawi it was first sent to Nairobi then Lusaka Zambia then Malawi and receiving the documents at DHL Lilongwe they take 2 days to send it to Blantyre and DHL Blantyre is sleeping on the documents after receiving at their Delivery Facility didnt even care to inform that documents has been received and never try to deliver in time. 2 Weeks to deliver an urgent documents!! Yet why the name is DHL Express when the service is slower than a goods train???!!! Shame Shame