Review Terrible

Had them try to collect my passport from south African Canadian embassy on the east August 31st 2017. But they had not done anything by the 8th of September 2017. When I tried to find out if the parcel has been picked up.they only told me they will call me back which they didn't . My friends have started xool and am still trying to get them to collect my passport. They can't refund me either. Very annoying....Am going to seek legal advice on damages e.g. cancelling flights late registration fee etc f***....